This Privacy Policy explains how Advanced Electrical Protection, also known as Adelpro (“Adelpro,” “we,” “us,” or “our”), handles personal information when you visit adelpro.com, submit a service or emergency request, communicate with us, or use any customer account or portal we may offer. Adelpro serves customers in Los Angeles County and Orange County, California.
1. Information We May Collect
Depending on how you interact with us, we may collect:
- Contact details, such as your name, email address, phone number, service address, and preferred contact method.
- Service-request details, including property or project information, requested service, preferred appointment date, county, issue description, photos or documents you choose to provide, and communications with us.
- Transaction and business records, such as quotes, estimates, approvals, invoices, payment status, and service history. If online payments are offered, payment-card details may be collected directly by a payment processor rather than Adelpro.
- Account information if a customer portal becomes available, such as login identifiers, account preferences, and portal activity.
- Technical information typically generated when using a website, such as IP address, browser and device information, referring pages, access times, and basic security or diagnostic logs.
Please do not submit sensitive information that is not needed for us to evaluate or perform your requested electrical service.
2. How We May Use Information
We may use personal information to respond to inquiries; evaluate and schedule service requests; communicate about appointments, estimates, work, invoices, and payments; provide and support customer accounts; maintain business records; protect our website, customers, and operations; prevent misuse; comply with law; and improve our services and communications.
Submitting a preferred date or receiving an automated confirmation does not itself create or confirm an appointment. An Adelpro representative must confirm availability.
3. Emergency Requests
Adelpro's emergency dispatch is available 24/7, while regular business hours are Monday through Friday, 9:00 AM–5:00 PM. The website and its request forms are not emergency-response services and do not guarantee monitoring, response, or dispatch within any particular time. For fire, smoke, injury, downed power lines, or immediate danger, leave the area if appropriate and call 911 or the relevant utility emergency line. You may also call Adelpro at (818) 815-7755.
4. How Information May Be Shared
We may share information as reasonably needed with employees, technicians, contractors, property representatives, and vendors that support functions such as website hosting, form processing, database storage, email delivery, scheduling, accounting, customer communications, and payment processing. These providers may process information under their own terms and privacy notices.
We may also disclose information when reasonably necessary to comply with law or legal process, protect rights and safety, investigate misuse, enforce agreements, or complete a business transaction such as a merger, financing, or sale. We do not state that we sell or share personal information for cross-context behavioral advertising because that practice has not been verified; if our practices change, this Policy should be updated and any legally required choices provided.
5. Cookies and Similar Technologies
Our website and third-party services may use cookies or similar technologies needed to operate, secure, measure, or improve the site. The specific technologies may change as the website evolves. You can use browser controls to manage cookies, although blocking them may affect site functions.
6. California Privacy
California residents may have rights under applicable law to request access to, correction of, or deletion of certain personal information, and to receive information about how it is used or disclosed. Some information may be exempt, and we may need to verify your identity before fulfilling a request. We will not unlawfully discriminate against you for exercising an applicable privacy right.
To submit a privacy request, email adelpro1st@gmail.com with “California Privacy Request” in the subject line, or call (818) 815-7755. An authorized agent may submit a request where permitted by law, subject to verification of authority.
7. Security and Retention
We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information we handle. No website, transmission, or storage system can be guaranteed completely secure. We retain personal information for as long as reasonably needed for the purposes described above, including service, accounting, warranty, dispute, safety, and legal needs, and then delete or de-identify it when reasonably practicable.
8. Children’s Privacy
Our services are intended for property owners, occupants, and authorized business contacts, not children under 13. We do not knowingly seek personal information from children under 13 through this website. A parent or guardian who believes a child provided information may contact us to request review or deletion.
9. External Sites and Policy Changes
Links to third-party sites are provided for convenience; their privacy practices are governed by their own notices. We may update this Policy to reflect changes in our services, providers, or legal obligations. The effective date above shows when this version took effect, and material changes may be highlighted on the website where appropriate.
10. Contact Us
Questions or privacy requests may be directed to Advanced Electrical Protection (Adelpro), serving Los Angeles and Orange County, at adelpro1st@gmail.com or (818) 815-7755.